The warranty

You will discover our high end and personalized services !

French and artisanal manufacturing

From creation to manufacturing we bring together our know-how and expertise to give you: excellence. All our jewels are hand manufactured in one of the most prestigious workshop of Paris. Two major labels guarantee our expertise: the label Joaillerie de France and Maître d’Art.

The label “Joaillerie de France” certifies that our jewels have been manufactured, set and polished in France. It certifies also that our manufacturing respects the rules of; the art and the mastering of the know-how of French manufacturing.

The label “Maître d'art” is held by our manufacturing workshop. This label is given to unique professionals who master exceptional know-how and techniques.

Arnaud Pradat, Meilleur Ouvrier de France, will personally validate each piece made so to guarantee that each step has been made state of the art. When each piece will be finished his mark will be affixed to it.

Our workshop puts its exceptional expertise and knowledge to the service of the designers so to bring you a piece of this excellence. So for you to better appreciate the quality of the work, we offer to our clients the opportuniy to come and discover them in our workshop. You just need to schedule an appointment at the following number 06 66 36 28 28

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Origin and quality of the stones with certificate

All our jewels are delivered with certificates authenticating the origin and the quality of our gems. It’s in a desire of full disclosure and to reassure you of their authenticity that we will provide you with the certificates. In order for you to better appreciate their quality we invite you to come and discover them in our workshop.
Just make an appointement at the following number

06 66 36 28 28

Secured delivery

Your parcel is insured to the value of its content. National and international carrier, recognized for their reliability, will deliver your parcel. The parcel is sent confidentially with no mentions or markings on it.

For the jewels above a 12000 euros value, a brand ambassador will personally deliver your purchase.

Customer Service

DuoDeci puts customer service at the heart of its business.

Our ambassador will welcome you on our customer service line from Monday to Friday from 8am to 12pm and 1pm to 6pm. She will answer all your questions and will assist you all along your experience with DuoDeci

We make available to you all our know how for repair and maintain of your jewels even after the warranty has expired.

By phone

06 66 36 28 28

By email

contact@duodeci.fr